Overage Refund Group LLC  (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, forms, consultations, and communications.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Fill out forms on our website
• Request information or schedule a consultation
• Communicate with us via phone, email, or SMS
• Submit claim-related information or documents
• Engage with our services

This information may include:

• Full name
• Phone number
• Email address
• Mailing address
• Claim details and service requests
• Property or surplus funds-related information you choose to share

We may also collect non-personal data such as browser type, IP address, device information, and website usage data to improve our services and user experience.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support
• Review potential overage or surplus funds claims
• Schedule and manage consultations
• Send appointment confirmations and reminders
• Request documents or provide claim-related updates
• Improve our website, services, and customer experience
• Analyze website performance and communication effectiveness

3. SMS Communications and Consent

By providing your phone number through our website forms or other communication channels, you may opt in to receive SMS messages from Overage Refund Group.

These messages may include:

• Responses to inquiries and consultation requests
• Appointment confirmations and reminders
• Claim status updates and follow-ups
• Document request notifications
• Customer care communications
• Optional promotional messages, only if you have explicitly opted in

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly through our website.

SMS consent is not a condition of purchase.

4. Information Sharing and Disclosure

We respect your privacy and do not sell or share your personal information for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• With trusted service providers who assist in operating our business, such as CRM platforms, communication tools, scheduling systems, document management tools, or customer support services
• When required by law, regulation, court order, or legal process
• To protect the rights, safety, and security of our clients, staff, or business

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

6. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your information where applicable
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Third-Party Services

Our website and business operations may utilize third-party tools and service providers, including CRM platforms, communication systems, scheduling software, analytics tools, document management tools, and customer support platforms.

These providers are contractually required to maintain the confidentiality and security of your information.

8. Cookies, Tracking Technologies, and Analytics

Our website may use cookies, pixels, tracking technologies, and analytics tools to improve website functionality, analyze traffic, and enhance user experience.

These technologies may collect information such as:

• Browser type and device information
• IP address
• Pages visited and time spent on the website
• Referral sources and website interactions

We may use trusted third-party services such as Google Analytics, Meta/Facebook Pixel, CRM platforms, scheduling software, and similar technologies to better understand website performance and improve our services.

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

9. Privacy Policy Availability

This Privacy Policy is clearly accessible on our website and is available for review at the point of data collection and SMS opt-in.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.

11. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Overage Refund Group
Website: https://overagerefundgroup.us/